Questions and Answers
Our top most asked questions
What is the best way to contact you?
You can contact us on 07932 676592. We are open Monday to Friday 9am to 5pm, however, if our lines are busy, please leave us a message and we will return your call. Alternatively, you can email us at homeandcreaturecomforts@gmail.com. We aim to respond to all enquiries within 24hours where possible.
Can I meet you beforehand?
Absolutely! We feel that it is important that we meet with you and your pet meet with us before booking commences. We want you to go away relaxed and confident and to know the person who will be looking after your much-loved pet.
Can I make a provisional booking?
No. unfortunately, we are unable to take provisional bookings.
How does payment work?
You can choose cash, BACS, weekly or monthly. We do however, for one off bookings, ask for payment up front. Please note we are unable to accept cheques.
When is the fee paid for my booking?
The fee is made up of two parts. You pay a non-refundable deposit via cash or BACS to confirm your booking. The deposit is 25% of the full rate and not in addition to it. The balance is due 24 hours before booking commences via BACS or cash on the day.
What happens if I need to cancel my booking?
If you are not there when we turn up for your booking or cancel giving less than 24 hours’ notice the total fee is due.
Should you need to cancel your booking due to circumstances arising from Covid 19, your account will be placed in credit for 100% of any deposit paid, and the credit will be used against deposits for future bookings.
If you need to cancel for any other reason, your deposit is non-refundable other than if your pet unfortunately passes away – a full refund will be provided.
Do you offer your services on the weekends and bank holidays?
Yes for, however this may impact our price structure, please contact us for details.
Does my pet need to be vaccinated?
We always recommend your pet is up to date with their annual booster vaccinations to protect it against infections and disease. However, this will not affect your booking if you decide not to keep on top of your vaccinations. Your pet should be wormed and be treated for fleas before booking period commences.
Are pets with additional needs acceptable?
In most circumstances, yes. However, we are unable to accept incontinent dogs, dogs with mobility issues or dogs that are aggressive to humans. We are also unable to accept bitches that are expected to be or are in season during the booking.
We are happy to accommodate puppies so long as they are house and/or cage trained. If you are unsure about your pet’s suitability, please call us to discuss your pets particular habits to see if we can accommodate you.